Welcome to Bverr. Bverr is a brand of Maper Group PLT (LLP0006417-LGN), a limited liability partnership registered in Malaysia. In these Terms of Service (“Terms”), “Bverr”, “we”, “us” and “our” mean Maper Group PLT. “You” means the person who signs up for Bverr, or the business that person signs up for.
Bverr provides ready-to-run online business systems. These currently include Product Ordering System, Food Ordering System and Appointment & Booking System, and we may add more. Together with our websites at bverr.com and bverr.app, your workspaces, the App Catalog, and our support and related tools, these are the “Services”. New features and Products we add later are also covered by these Terms.
By creating an account or using any of the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
At the start of each section, a short “In short” summary explains it in everyday language. The summaries are there to help you and are not legally binding. The full text of each section is what applies.
1Your Account
You are responsible for your account, your login and everything you put in your workspace. We contact you by the email address on your account, so keep it up to date.
1.1To use the Services, you need a Bverr account. When you sign up, you must give your full name, a valid email address, a phone number, and any other details we ask for. These details must be accurate and kept up to date. We may decline an application for an account or close an account at our discretion.
1.2You must be at least 18 years old to open an account.
1.3You confirm that you use the Services to run a business, not for personal or household purposes.
1.4The email address on your account is our main way of contacting you (your “Primary Email”). You must check it regularly and make sure it can send and receive email. We may treat an email as coming from you only if it is sent from your Primary Email.
1.5You are responsible for keeping your password safe. We are not liable for any loss caused by your failure to keep your account and password secure. We may ask you to use extra security measures at any time.
1.6You must not copy, resell or commercially exploit any part of the Services, or access to them, without our written permission.
1.7You must not try to get around the technical limits of the Services. This includes trying to unlock features your Plan does not include, accessing areas of your workspace not made available to you, or reverse engineering any part of the Services.
1.8You must not use bots, scrapers or other automated tools to access or collect information from the Services.
2Account Owner, Staff and Workspaces
The person or business that signs up is the Account Owner and is responsible for everyone they let into the account. Each workspace gets a bverr.app address, and some plans can also connect a custom domain.
2.1 Account Owner
2.1.1The person who signs up is the contracting party under these Terms (the “Account Owner”). If you sign up for your employer or business, that business is the Account Owner, and you confirm you have authority to bind it to these Terms.
2.1.2You must show your business name and contact details clearly on your workspace so your customers know who they are dealing with.
2.1.3An Account Owner may have more than one workspace. Each workspace belongs to one Account Owner only.
2.2 Staff users
2.2.1Depending on your Plan, you can add staff users to your workspace, up to your Plan’s administrator limit.
2.2.2You are responsible for making sure your staff, agents and contractors follow these Terms, and you are responsible for anything they do in your account.
2.3 Workspaces and setup
2.3.1Each subscription to a Product and Plan gives you a workspace, identified by a Workspace ID. When you start your subscription (including a free trial), we set up your workspace automatically. Setup usually takes a few minutes but may take longer. Your workspace will show as “in setup” until it is ready.
2.4 Subdomains and custom domains
2.4.1At checkout you choose a subdomain under bverr.app (for example, yourstore.bverr.app). Subdomains are provided for use with the Services only and remain ours. We may refuse or take back a subdomain that is misleading or offensive, infringes someone else’s rights, or impersonates another business.
2.4.2Plans that include custom domains (currently Grow and Expand) can connect a domain you own once the subscription is active. You are responsible for buying, renewing and managing your domain and its DNS settings. If you move to a Plan without custom domains, your workspace goes back to its bverr.app address.
3Bverr's Rights
We decide who we offer the Services to, and we can change them. We can remove content that breaks these Terms. We may serve your competitors, but we won’t share your confidential information with them.
3.1Not every feature is available on every Plan or in every country. We may change, add to or remove any part of the Services at any time.
3.2We may refuse or remove any content from the Services, including your workspace, if we decide it breaks these Terms or the law.
3.3Abuse or threats of any kind toward our staff will lead to immediate termination of your account.
3.4We may provide the Services to your competitors, and we do not promise exclusivity in any business area.
3.5If there is a dispute over who owns an account, we may ask for documents to confirm ownership, such as your business registration or proof of payment. We may decide who the rightful owner is and transfer the account to them. If we cannot decide, we may suspend the account until the parties resolve the dispute.
4How the Platform Is Managed
We look after the design, updates and security of every workspace. You manage your own content, but not the design or code. Our team keeps its own admin access in each workspace so we can maintain and support it.
4.1Shared design. All workspaces for a Product use the same professionally maintained layout and design. You manage your own content, such as your logo, business details, products, prices and images, through the tools we provide. You cannot change the underlying design, menus or code of your workspace.
4.2Updates. We manage all software, design and security updates and may roll out improvements, changes or new features at any time. We test updates before releasing them, but we cannot guarantee that every update will be free of issues.
4.3Our access to your workspace. To set up, maintain, update, secure and support your workspace, we keep our own administrative accounts in every workspace. These accounts are used only by our team for those purposes and do not count toward your Plan’s administrator limit. You must not remove, change or try to access them.
4.4Maintenance. We may carry out scheduled or emergency maintenance, during which the Services may be temporarily unavailable. Where practical, we will tell you in advance about scheduled maintenance.
5Your Responsibilities
You run your business, and you are responsible for what you sell and for your relationship with your customers. We provide the software, not the sale.
5.1You must show clear contact details, terms of sale, a refund policy and, where relevant, a delivery or fulfilment policy on your workspace.
5.2Bverr is not a marketplace. Every sale or booking made through your workspace is a contract directly between you and your customer. You are the seller for every transaction. You are responsible for your workspace content, the products and services you offer, and every part of your dealings with your customers. This includes payments, taxes, refunds and returns, deliveries, customer service, fraud, and complying with consumer protection and other laws that apply to your business.
5.3You must hold any licences, permits or certifications your business needs, such as food handling or premises licences.
5.4You confirm that you will comply with all laws that apply to you and respect the rights of others when using the Services.
5.5Your plan limits (including administrator users, products or items, product types and apps) are shown on our pricing page and in your account. You must stay within them. Plans described as “unlimited” are subject to fair use. If your usage puts an unreasonable load on our systems, we will contact you to agree a solution.
5.6You must not use the Services to:
- sell or promote anything illegal, counterfeit, or not allowed by our payment partners;
- infringe anyone’s intellectual property, privacy or other rights;
- publish anything fraudulent, defamatory, obscene, hateful or harmful to minors;
- send spam or unsolicited marketing;
- upload malicious code, or try to probe, breach or bypass the security or access controls of the Services or of any workspace.
6Fees, Payment and Taxes
New subscriptions start with a free trial (the length is shown when you sign up). After that, plans renew automatically, monthly or yearly, and fees are non-refundable. Keep a valid payment method on file. If a payment fails and stays unpaid, we may lock your workspace. Taxes are extra where they apply.
6.1You agree to pay the subscription fees for your Plan (“Subscription Fees”) and any other fees for add-ons or services you choose (“Additional Fees”). Together these are the “Fees”.
6.2You must keep a valid payment method on file. We will charge your Fees to it until the Services end and all outstanding Fees are paid.
6.3Billing cycles. Plans are billed in advance, monthly or yearly. Yearly billing gives you 12 months of service for the price of 10 monthly payments, unless a different offer is shown at checkout. Your subscription renews automatically at the end of each billing cycle until you cancel. Invoices are sent to your Primary Email and are available in your account.
6.4Free trial. New subscriptions start with a free trial, so you can try the Product before you pay. The length of the trial depends on the Plan and billing cycle you choose, and is shown when you sign up. Free trials are limited to one per customer for each Product. Unless you cancel before the trial ends, your subscription continues automatically, and the first Subscription Fee is charged to your payment method on the day the trial ends. If you cancel during the trial, you will not be charged. Your workspace stays available until the trial ends, and is then locked and handled as described in Section 14.4. We may change or withdraw the free trial offer for new subscriptions at any time.
6.5Currency. Fees are in Malaysian Ringgit (MYR) unless shown otherwise at checkout.
6.6Failed payments. If a payment fails, your subscription is put on hold and your workspace is locked straight away. While locked, your workspace may be unavailable to you and your customers. We may try the payment again, and you can pay the outstanding Fees from your account at any time. Your workspace is unlocked automatically once they are paid. If Fees remain unpaid for 30 days after the lock, we may cancel your subscription and terminate your workspace under Section 14.
6.7Taxes. Fees do not include taxes, such as Malaysian service tax, unless stated. Where we are required to charge tax, it is added to your invoice based on your billing address. If you are outside Malaysia, you are responsible for any taxes, duties or withholdings that apply in your country, and Fees must be paid in full without deduction.
6.8You are solely responsible for working out, collecting and paying any taxes on the sales you make through your workspace.
6.9No refunds. Because every new subscription starts with a free trial, all Fees are non-refundable once charged. This includes renewals, upgrades and partly used billing cycles. If you no longer want the Services, cancel before your trial ends or before your next renewal. Nothing in this section affects any rights you have under consumer protection law that cannot be excluded.
6.10Upgrades and downgrades. You can upgrade at any time, and the upgrade takes effect once payment is received. Downgrades take effect at the start of your next billing cycle. Before downgrading, you must bring your usage within the lower Plan’s limits. Features, apps or custom domains not included in the lower Plan will be switched off.
7Confidentiality
We each keep the other’s private business information confidential and use it only for the purposes of these Terms.
7.1“Confidential Information” means any non-public information about a party’s business, including customer lists, pricing, sales figures, business plans, software, and technical and security information. Our Confidential Information includes non-public information about the Services and how they work.
7.2Each party will use the other’s Confidential Information only to perform its obligations under these Terms, and will protect it with at least the same care it uses for its own. It may share it only with staff, agents or contractors who need it and are bound by similar confidentiality duties, or where required by law (with prompt notice to the other party where legally allowed).
7.3Confidential Information does not include information that was already public or known to the receiving party, was developed independently without using the other party’s information, or was lawfully received from someone else.
8Limitation of Liability and Indemnity
The Services are provided as they are. We are not liable for indirect losses, and our total liability is capped. If someone makes a claim against us because of your business or your breach of these Terms, you cover it.
8.1Your use of the Services is at your own risk. The Services are provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law. We do not promise that the Services will be uninterrupted, error-free or completely secure, that any errors will be fixed, or that the Services will produce any particular result for your business.
8.2To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, sales, goodwill, use or data, arising from or relating to the Services or these Terms.
8.3To the extent permitted by law, our total liability for all claims relating to the Services or these Terms is limited to the Fees you paid us for the affected workspace in the 12 months before the event giving rise to the claim.
8.4You agree to indemnify Maper Group PLT, its partners, employees and agents against any claim, demand, loss or cost (including reasonable legal fees) made by a third party arising from: (a) your breach of these Terms; (b) your breach of any law or of anyone’s rights; or (c) any transaction between you and your customers, including refunds, deliveries, fraud and consumer complaints.
8.5You are responsible for any breach of these Terms by your staff, agents or contractors as if it were your own.
8.6We are not responsible for your tax obligations.
9Intellectual Property and Your Content
What you upload stays yours. You give us permission to use it to run the Services. Bverr’s software, designs and brand stay ours.
9.1 Your Content
9.1.1“Your Content” means your business name and logo, product and service listings, prices, images, text and other material you or your staff add to the Services.
9.1.2We do not take ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, display, adapt and process Your Content as needed to operate, provide, secure and improve the Services. You confirm that you have all the rights needed to grant this licence.
9.1.3With your prior consent, we may feature your workspace, business name or logo as an example of the Services in our marketing. You can withdraw that consent at any time.
9.1.4We may review and remove any of Your Content that breaks these Terms, but we are not obliged to monitor it.
9.1.5We take daily backups, kept for 14 days, for disaster recovery. These do not replace keeping your own records, and we do not guarantee that a specific item can be restored on request.
9.2 Bverr’s Intellectual Property
9.2.1The Services, including our software, layouts, designs, templates, documentation and the Bverr name and logo, belong to Maper Group PLT or our licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Services for your own business while your subscription is active.
9.2.2You may not copy, reverse engineer or create derivative works from the Services or their designs, or use the Bverr name or logo, or anything confusingly similar (including in domain names, social media names or ads), without our written permission.
10App Catalog and Third-Party Services
Depending on your Plan, you can add apps from our App Catalog. Some apps connect to outside services, which have their own terms. We aren’t responsible for those services.
10.1App Catalog. Depending on your Plan, you may add apps from the App Catalog, up to your Plan’s app limit. We choose which apps are offered, and we install and update them for you. Some apps are included in your Plan and cannot be switched off. We may remove an app from the catalog if it is discontinued, changes its terms, or no longer meets our quality or security standards.
10.2Third-party services. Some apps and features connect to services run by other companies, such as payment gateways, delivery and logistics providers, and marketing or social media platforms (“Third-Party Services”). Your use of a Third-Party Service is between you and its provider. It is subject to that provider’s terms and privacy policy, and you may need your own account with them.
10.3When you switch on a Third-Party Service, you allow us to share your data, and your customers’ data, with that provider as needed for it to work with your workspace.
10.4We make no promises about Third-Party Services and are not liable for them, including their availability, fees, data handling, or decisions such as declining or holding payments. To the extent permitted by law, we are not liable for any loss arising from your use of a Third-Party Service. You agree to indemnify us against claims arising from your use of a Third-Party Service.
10.5Beta features. We may invite you to try features that are still in development (“Beta Features”). Beta Features are provided as they are, may change or be withdrawn at any time, and may not work as expected. We are not liable for any loss arising from their use.
11Feedback
We love hearing your ideas, and we’re free to use them.
If you send us ideas, suggestions or feedback about the Services, we may use them freely without any duty of confidentiality or payment to you.
12Intellectual Property Complaints
Respect other people’s intellectual property, as we do.
If you believe content on a workspace infringes your intellectual property rights, contact us at hello [at] bverr [dot] com with details of the content and your rights. We may remove infringing content and may suspend or terminate accounts of repeat infringers.
13Privacy and Data Protection
Our Privacy Policy explains how we handle personal data. You are responsible for your own customers’ data and for telling them how you use it.
13.1How we collect and use personal data is described in our Privacy Policy.
13.2When your customers use your workspace, you decide what personal data is collected and how it is used, and we process it on your behalf to provide the Services. You must publish your own privacy policy on your workspace and have the right to collect and use your customers’ data.
13.3Card payments on workspaces are handled by our payment partners. Bverr does not store your customers’ full card numbers.
14Term and Termination
You can cancel at any time and keep access until the end of your billing cycle. We can suspend or terminate accounts that break these Terms. After cancellation, your workspace is kept for a short time and then deleted.
14.1These Terms start when you register and continue until terminated by you or us.
14.2Cancelling. You can cancel your subscription at any time from your account. Cancellation takes effect at the end of your current billing cycle, and your workspace remains available until then.
14.3Termination by us. We may suspend or terminate your account or any workspace, with or without notice, if you breach these Terms, fail to pay Fees, engage in fraud, or where required by law. Where reasonable, we will give you a chance to fix the issue first.
14.4What happens when the Services end.
- Your workspace will be locked and taken offline.
- Any outstanding Fees become due immediately.
- Unless these Terms say otherwise, no refunds are given, whether pro rata or otherwise.
- We keep your workspace and Your Content for 30 days. During that time you can reactivate your subscription or request an export of your key data, such as product and order records. After that, we may permanently delete your workspace and Your Content and release your subdomain.
- If you connected a custom domain, managing it afterwards is your responsibility with your domain provider.
15Changes to These Terms and Fees
We may update these Terms and our Fees. We’ll give you notice of important changes.
15.1We may update these Terms at any time. If a change materially affects your rights or your use of the Services, we will give you at least 30 days’ notice by email or in your account. However, changes needed for legal, security or fraud prevention reasons may take effect immediately. If you continue using the Services after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Services and cancel.
15.2We may change our Fees or the features and limits of a Plan. Changes to features and limits apply to new subscriptions. For existing subscriptions, we will give you at least 30 days’ notice of any Fee change, which will apply from your next renewal after the notice period. We are not liable to you or anyone else for any change, suspension or discontinuation of the Services.
16General
16.1Entire agreement. These Terms and our Privacy Policy, together with any details shown at checkout, form the entire agreement between you and us about the Services and replace any earlier agreements.
16.2Waiver and severability. If we do not enforce a right, that is not a waiver of it. If any part of these Terms is found invalid or unenforceable, it will be interpreted to achieve its original purpose as far as the law allows, and the rest of these Terms will remain in effect.
16.3Governing law and disputes. These Terms are governed by the laws of Malaysia. Any dispute relating to the Services or these Terms is subject to the exclusive jurisdiction of the courts of Malaysia. We encourage you to contact us first so we can try to resolve any concern informally.
16.4Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of hosting, network or third-party providers.
16.5Assignment. You may not transfer your account or these Terms without our written consent. We may transfer these Terms as part of a reorganisation, merger or sale of our business.
16.6Third parties. No one other than you and us has any right to enforce these Terms.
16.7Language. If these Terms are provided in another language and there is any inconsistency, the English version prevails.
16.8Survival. Sections that by their nature should continue after termination continue to apply, including Sections 6 (Fees, Payment and Taxes), 7 (Confidentiality), 8 (Limitation of Liability and Indemnity), 9.1 (Your Content), 10.4 (Third-Party Services), 11 (Feedback), 14 (Term and Termination) and 16 (General).
Contact Us
Maper Group PLT (LLP0006417-LGN)Bverr is a brand of Maper Group PLT.
D4-02-32, Atelier Centre, Jalan Atelier 2, Edusphere Cyber 11, 63000 Cyberjaya, Selangor, Malaysia
Email: hello [at] bverr [dot] com
Phone / WhatsApp: +60 10-260 5640